FAQ

Hop On Hop Off: Keukenhof

Scroll down for the FAQ about Zaanse Schans, Edam & Volendam!

Here we provide the answer to all the questions you might have. Do you have another question? Please contact us, and we will be glad to help you!

Alcohol, drugs and misbehaving?

Our driver has the right to refuse entry when passengers are under the influence of alcohol and/or drugs. The company is duly entitled to remove clients who are misbehaving or who appear to be misbehaving, without compensation. The client should submit all instructions given by the employees of the company, promptly and without delay.

Is the bus wheelchair accessible?

We are sorry, the bus is not wheelchair accessible.

If you have a travel- or transport wheelchair it is possible. It takes 5 steps to get in the bus.

Can I cancel my reservation?

The tickets for the Hop on Hop off: Keukenhof are non-refundable.

You can however, change the date of your reservation, that’s no problem. Just send an e-mail to info@hollandticketservices.com or ask our staff at THIS IS HOLLAND.

Can I take food & beverages on the bus?

To keep the bus clean and organized, we ask you to refrain from drinking or eating in the bus. However, drinking water is allowed.  If you require other food or drinks, e.g. for medical reasons, the driver can make an exception. Please check in advance with the driver when boarding the bus.

Do I have to pay for my children?

Children up to 4 years old do not require a ticket, provided that each child is accompanied by an adult and that the child travels on the adults lap.

Should children under the age of 4 require a seat of their own, a children’s ticket is required. Dutch law prescribes that children from the age of 4 should have their own seat. Children’s tickets are available for children from 4 until 11 years old. You can find the prices on this page.

Do I need to specify a date of travel?

Yes, when you book your tickets you need to pick a date.

How do I recognize the Hop On Hop Off buses?

One of our crew memebers will bring you to the bus after your check-in at THIS IS HOLLAND. You don’t have to find the yourself.

How long does the tour take?

Amsterdam – Keukenhof: 55 minute drive

Visit the Keukenhof: maximum stay is 3 hours. You can stay shorter/ longer if you want to, but then we don’t guarantee your seat on the way back. You will have to wait until there is a free spot available on the bus back.

Keukenhof – Amsterdam: 55 minute drive

Is the audio on the bus in English?

The video presentation on the Keukenhof bus is in English. At your check-in you get a printed multilingual Keukenhof brochure where you can find the translations of the video presentation in German, French, Spanish and Italian.

I've booked a ticket, what next?

The Hop On Hop Off: Keukenhof bus departs, from 21 March until 10 May 2020, every day from 9.00 till 15.oo h from THIS IS HOLLAND. Go there, check in and get on the bus to the Keukenhof!

I've missed the last bus, what now?

That is unfortunate! It is not possible for us to turn the bus around because of the schedule, however you can call us and we will help you as best as we can. We are not responsible nor will we pay for any extra costs you make back to Amsterdam.

On which days does the tour operate?

The Hop On Hop Off: Keukenhof bus operates everyday from 21 March until 10 May 2020. From 9:00 h till 15:00 h. The buses depart every 30 minutes. On 25th of April the bus does not run.

What conditions apply to the Hop on Hop off Holland buses?

The General Terms of Carriage and Travel KNV Busvervoer are applicable. The actual version can be downloaded from www.knv.nl in English and Dutch.

When can I visit the Keukenhof?

In 2020, you can visit the Keukenhof from the 21 March until 10 May 2020.

Where can I buy tickets?

You can buy our tickets online. Or at the following locations:

  • THIS IS HOLLAND (Card only this is also the Check-in location)
  • At the front desk of your hotel

Where is the departure point of the buses?

The departure point is located at THIS IS HOLLAND. THIS IS HOLLAND is 5 minutes from Amsterdam Central Station. You can take the free ferry with direction ‘Buiksloterweg’. This is only a 4 minute boat trip. From here, it is just a 1 minute walk to THIS IS HOLLAND. The check-in is at the giftshop, located on the ground floor.

What are the stops of the Hop On Hop Off: Keukenhof bus?

The Hop On Hop Off: Keukenhof is a direct busline from THIS IS HOLLAND to the Keukenhof. There are no other stops!

FAQ

Zaanse Schans, Edam & Volendam

Here we provide the answer to all the questions you might have. Do you have another question? Please contact us, and we will be glad to help you!

Alcohol, drugs and misbehaving?

Our driver has the right to refuse entry when passengers are under the influence of alcohol and/or drugs. The company is duly entitled to remove clients who are misbehaving or who appear to be misbehaving, without compensation. The client should submit all instructions given by the employees of the company, promptly and without delay.

Is the bus wheelchair accessible?

We are sorry, the bus is not wheelchair accessible.

If you have a travel- or transport wheelchair it is possible. It takes 5 steps to get in the bus.

Can I cancel my reservation?

The tickets for the Hop On Hop Off: Zaanse Schans, Edam & Volendam bus are non-refundable.

You can however, change the date of your reservation, that’s no problem. Just send an e-mail to info@hollandticketservices.com or ask our staff at the entrance of THIS IS HOLLAND.

Can I take food & Beverages on the bus?

To keep the bus clean and organized, we ask you to refrain from drinking or eating in the bus. However, drinking water is allowed.  If you require other food or drinks, e.g. for medical reasons, the driver can make an exception. Please check in advance with the driver when boarding the bus.

Do I have to pay for my children?

Children up to 4 years old do not require a ticket, provided that each child is accompanied by an adult and that the child travels on the adults lap.

Should children under the age of 4 require a seat of their own, a children’s ticket is required. Dutch law prescribes that children from the age of 4 should have their own seat. Children’s tickets are available for children from 4 until 11 years old. You can find the prices on this page.

Do I need to specify a date of travel?

Yes, when you book your tickets you need to pick a date.

How do I reconize the Hop On Hop Off buses?

One of our crew members will bring you to the bus after your check-in at THIS IS HOLLAND. You don’t have to find the yourself. The buses will pick you up at the same place you stepped out along the way.

How to download the app?

To listen to the audio-tours you will need to download the app.

App Store (Apple)

  • Go to the App Store
  • Type ‘Hop On Hop Off Holland’
  • Download the app

Play Store

  • Go to the Play Store
  • Type ‘Hop On Hop Off Holland’
  • Download the app

I don't have a mobile phone with internet connection, what should I do?

You can download the app and the bus- and walking tours in advance when you have a WiFi-connection. You also have free WiFi inside the bus.

Is the audio on the bus in English?

The audio presentation on the Hop On Hop Off: Zaanse Schans, Edam & Volendam bus is in English. However, you can download our Hop On Hop Off Holland app offering the audio presentation in English, German, French, Spanish and Italian. 

I've booked a ticket, what next?

The buses depart 22 March till 30 September 2019, on Friday till Monday at THIS IS HOLLAND. Get on the bus and Hop Off when you want to!

Download the app on your mobile phone in advance! You will need the app to listen to the audio tours

Itunes

Google Play

I've booked a Plus ticket, where can I use de 2 free admissions?

You can use the 2 free admissions at these places:

  • A’DAM LOOKOUT (regular price €13,50)
    • Overhoeksplein 5, Amsterdam
  • Experience Volendam (regular price €8,75)
    • Haven 154, Volendam
  • Digital photo in traditional Dutch costume (regular price €15,00)
    • Haven 154, Volendam
  • Edam Museum  (regular price €5,00)
    • Damplein 8, Edam
  • Canal tour along the river Zaan at the Zaanse Schans  (regular price €9,50)
    • Departure next to the mostard mill ‘De Huisman’

I've missed the last bus, what now?

That is unfortunate! It is not possible for us to turn the bus around because of the schedule, however you can call us and we will help you as best as we can. We are not responsible nor will we pay for any extra costs you make back to Amsterdam.

On which days does the tour operate?

The Hop On Hop Off: Zaanse Schans, Edam & Volendam bus operates everyday from 22 March till 30 September. From 9:00 till 14:30 h. The buses depart every 45 minutes.

What are the exact locations of stops of the Hop On Hop Off: Zaanse Schans, Edam & Volendam bus?

The exact stops of the Hop On Hop Off: Zaanse Schans, Edam & Volendam bus tour are:

  • THIS IS HOLLAND: Overhoeksplein 51, Amsterdam
  • Zaanse Schans: Busstop Zaandijk, Guisweg/ Zaanse Schans
  • Edam: Busstop Edam, Busstation
  • Volendam: Next to the Volendams Museum
  • Henri Willig Cheese Farm
  • Monnickendam: Busstop in front of the Old Church

What can I do with the Hop On Hop Off Holland app?

– A walking tour at every stop through the app

– See the route of the Hop On Hop Off: Zaanse Schans, Edam & Volendam tour

– See the live location of the Hop On Hop Off Holland buses

– Listen to the audio tour through the app

– See pictures of the towns were the buses stop

What conditions apply to the Hop on Hop off Holland buses?

The General Terms of Carriage and Travel KNV Busvervoer are applicable. The actual version can be downloaded from www.knv.nl in English and Dutch.

When can I do the Hop On Hop Off: Zaanse Schans, Edam & Volendam tour?

22 March till 30 September 2019, on Friday till Monday.

Where can I buy tickets?

You can buy our tickets online. Or at the following locations:

  • THIS IS HOLLAND (also the Check-in location)
  • Henri Willig Shops
  • At the front desk of your hotel

Where is the departure point of the buses?

The departure point is located at THIS IS HOLLAND. THIS IS HOLLAND is 5 minutes from Amsterdam Central Station. You can take the free ferry with direction ‘Buiksloterweg’. This is only a 3 minute boat trip. From here, it is just a 1 minute walk to THIS IS HOLLAND
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