FAQ

Hop On Hop Off: Keukenhof

Scroll down for the FAQ about Cheese, Windmills & Dutch Villages!

Here we provide the answer to all the questions you might have. Do you have another question? Please contact us, and we will be glad to help you!

Alcohol, drugs and misbehaving?

Our driver has the right to refuse entry when passengers are under the influence of alcohol and/or drugs. The company is duly entitled to remove clients who are misbehaving or who appear to be misbehaving, without compensation. The client should submit all instructions given by the employees of the company, promptly and without delay.

Is the bus wheelchair accessible?

We are sorry, the bus is not wheelchair accessible.

If you have a travel- or transportwheelchair it is possible. It takes 5 steps to get in the bus.

Can I cancel my reservation?

The tickets for the Hop on Hop off: Keukenhof are non-refundable.

You can however, change the date of your reservation, that’s no problem. Just send an e-mail to info@hollandticketservices.com or ask our staff at THIS IS HOLLAND.

Can I take food & beverages on the bus?

To keep the bus clean and organized, we ask you to refrain from drinking or eating in the bus. However, drinking water is allowed.  If you require other food or drinks, e.g. for medical reasons, the driver can make an exception. Please check in advance with the driver when boarding the bus.

Do I have to pay for my children?

Children up to 4 years old do not require a ticket, provided that each child is accompanied by an adult and that the child travels on the adults lap.

Should children under the age of 4 require a seat of their own, a children’s ticket is required. Dutch law prescribes that children from the age of 4 should have their own seat. Children’s tickets are available for children from 4 until 11 years old. You can find the prices on this page.

Do I need to specify a date of travel?

No, you don’t need to specify your date of travel. Your ticket is valid from 21 March until 19 May 2019.

How do I recognize the Hop On Hop Off buses?

One of our crew memebers will bring you to the bus after your check-in at THIS IS HOLLAND. You don’t have to find the yourself.

How long does the tour take?

Amsterdam – Keukenhof: 55 minute drive

Visit the Keukenhof: maximum stay is 3 hours. You can stay shorter/ longer if you want to, but then whe don’t guarantee your seat on the way back. You will have to wait until there is a free spot available on the bus back.

Keukenhof – Amsterdam: 55 minute drive

Is the audio on the bus in English?

The video presentation on the Keukenhof bus is in English. At your check-in you get a printed multilingual Keukenhof brochure where you can find the translations of the video presentation in German, French, Spanish and Italian.

I've booked a ticket, what next?

The Hop On Hop Off: Keukenhof bus departs, from 21 March until 19 May 2019, every day from 9:00 till 15:oo h from THIS IS HOLLAND. Go there, check in and get on the bus to the Keukenhof!

I've missed the last bus, what now?

This is really annoying. You should return to Amsterdam on your own.

On which days does the tour operate?

The Hop On Hop Off: Keukenhof bus operates everyday from 21 March until 19 May 2019. From 9:00 h till 15:00 h. The busses depart every 30 minutes. On 13 April does the bus not run.

What conditions apply to the Hop on Hop off Holland busses?

The General Terms of Carriage and Travel KNV Busvervoer are applicable. The actual version can be downloaded from www.knv.nl in English and Dutch.

When can I visit the Keukenhof?

In 2019, you can visit the Keukenhof from the 21 March until 19 May 2019.

Where can I buy tickets?

You can buy our tickets online. Or at the following locations:

  • THIS IS HOLLAND (Card only this is also the Check-in location)
  • At the front desk of your hotel

Where is the departure point of the busses?

The departure point is located at THIS IS HOLLAND. THIS IS HOLLAND is 5 minutes from Amsterdam Central Station. You can take the free ferry with direction ‘Buiksloterweg’. This is only a 4 minute boat trip. From here, it is just a 1 minute walk to THIS IS HOLLAND. The check-in is at the giftshop, located on the ground floor.

What are the stops of the Hop On Hop Off: Keukenhof bus?

The Hop On Hop Off: Keukenhof is a direct busline from THIS IS HOLLAND to the Keukenhof. There are no other stops!

FAQ

Cheese, Windmills & Dutch Villages

Here we provide the answer to all the questions you might have. Do you have another question? Please contact us, and we will be glad to help you!

Alcohol, drugs and misbehaving?

Our driver has the right to refuse entry when passengers are under the influence of alcohol and/or drugs. The company is duly entitled to remove clients who are misbehaving or who appear to be misbehaving, without compensation. The client should submit all instructions given by the employees of the company, promptly and without delay.

Is the bus wheelchair accessible?

We are sorry, the bus is not wheelchair accessible.

If you have a travel- or transportwheelchair it is possible. It takes 5 steps to get in the bus.

Can I cancel my reservation?

The tickets for the Hop On Hop Off: Cheese, Windmills & Dutch Villages bus are non-refundable.

You can however, change the date of your reservation, that’s no problem. Just send an e-mail to info@hollandticketservices.com or ask our staff at the entrance of THIS IS HOLLAND.

Can I take food & Beverages on the bus?

To keep the bus clean and organized, we ask you to refrain from drinking or eating in the bus. However, drinking water is allowed.  If you require other food or drinks, e.g. for medical reasons, the driver can make an exception. Please check in advance with the driver when boarding the bus.

Do I have to pay for my children?

Children up to 4 years old do not require a ticket, provided that each child is accompanied by an adult and that the child travels on the adults lap.

Should children under the age of 4 require a seat of their own, a children’s ticket is required. Dutch law prescribes that children from the age of 4 should have their own seat. Children’s tickets are available for children from 4 until 11 years old. You can find the prices on this page.

Do I need to specify a date of travel?

No, there is no need to specify a date of travel. Your ticket is valid from 5 October 2018 till 29 March 2019, on Friday till Monday.

How do I reconize the Hop On Hop Off busses?

One of our crew memebers will bring you to the bus after your check-in at THIS IS HOLLAND. You don’t have to find the yourself. The busses will pick you up at the same place you stepped out along the way.

How to download the app?

To listen to the audio-tours you will need to download the app.

App Store (Apple)

  • Go to the App Store
  • Type ‘Hop On Hop Off Holland’
  • Download the app

Play Store

  • Go to the Play Store
  • Type ‘Hop On Hop Off Holland’
  • Download the app

I don't have a mobile phone, what now?

You can rent a mobile phone for 50 euro’s deposit at our desk at THIS IS HOLLAND.

I don't have a mobile phone with internet connection, what should I do?

You can download the app and the bus- and walkingtours in advance when you have a WiFi-connection. You also have free WiFi inside the bus.

Is the audio on the bus in English?

The audio presentation on the Hop On Hop Off: Cheese, Windmills & Dutch Villages bus is in English. However, you can download our Hop On Hop Off Holland app offering the audio presentation in English, German, French, Spanish and Italian. 

I've booked a ticket, what next?

The busses depart 5 October 2018 till 29 March 2019, on Friday till Monday at THIS IS HOLLAND. Get on the bus and Hop Off when you want to!

Download the app on your mobile phone in advance! You will need the app to listen to the audio tours

Itunes

Google Play

I've booked a Plus ticket, where can I use de 2 free admissions?

You can use the 2 free admissions at these places:

  • A’DAM LOOKOUT (regular price €13,50)
    • Overhoeksplein 5, Amsterdam
  • Experience Volendam (regular price €8,50)
    • Haven 156, Volendam
  • Digital photo in tradiotional Dutch costume (regular price €15,00)
    • Haven 156, Volendam
  • Edam Museum  (regular price €5,00)
    • Damplein 8, Edam
  • Canal tour along the river Zaan at the Zaanse Schans  (regular price €9,50)
    • Departure next to the mostard mill ‘De Huisman’

I've missed the last bus, what now?

This is really annoying. You should return to Amsterdam on your own.

On which days does the tour operate?

The Hop On Hop Off: Cheese, Windmills & Dutch Villages bus operates everyday from 29 March till 30 September. From 9:00 till 15:00 h. The busses depart every 30 minutes.

What are the exact locations of stops of the Hop On Hop Off: Cheese, Windmills & Dutch Villages bus?

The exact stops of the Hop On Hop Off: Cheese, Windmills & Dutch Villages bustour are:

  • THIS IS HOLLAND: Overhoeksplein 51, Amsterdam
  • Zaandam: Busstation Zaandam, Station
  • Zaanse Schans: Busstop Zaandijk, Guisweg/ Zaanse Schans
  • Purmerend: Busstop Purmerend, Gedempte Singelgracht
  • Edam: Busstop Edam, Busstation
  • Volendam: Next to the Volendams Museum
  • Henri Willig Cheese Farm
  • Monnickendam: Busstop Bierderij Waterland

What can I do with the Hop On Hop Off Holland app?

– A walking tour at every stop through the app

– See the route of the Hop On Hop Off: Cheese, Windmills & Dutch Villages tour

– See the live location of the Hop On Hop Off Holland busses

– Listen to the audio tour through the app

– See pictures of the towns were the busses stop

What conditions apply to the Hop on Hop off Holland busses?

The General Terms of Carriage and Travel KNV Busvervoer are applicable. The actual version can be downloaded from www.knv.nl in English and Dutch.

When can I do the Hop On Hop Off: Cheese, Windmills & Dutch Villages tour?

5 October 2018 till 29 March 2019, on Friday till Monday.

Where can I buy tickets?

You can buy our tickets online. Or at the following locations:

  • THIS IS HOLLAND (also the Check-in location)
  • Henri Willig Shops
  • At the front desk of your hotel

Where is the departure point of the busses?

The departure point is located at THIS IS HOLLAND. THIS IS HOLLAND is 5 minutes from Amsterdam Central Station. You can take the free ferry with direction ‘Buiksloterweg’. This is only a 3 minute boat trip. From here, it is just a 1 minute walk to THIS IS HOLLAND
.

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